Cleared 38 days of arrears without losing the tenant.
38 days
Arrears at takeover
5 weeks
Time to clear arrears
+$35/wk
Renewal increase
Case proof.
- Suburb
- Strathpine
- Landlord type
- Investor with an arrears risk
- Problem
- The tenant was 38 days in arrears and the owner had no written pathway to resolve the debt.
- Action
- Toohey PM issued the correct notice, met the tenant, agreed a written catch-up plan and sent weekly owner trackers.
- Result
- Arrears cleared inside 5 weeks, the tenant stayed and the lease renewed with a $35 per week increase.
- Primary metric
- Arrears cleared inside 5 weeks
The situation
This four-bedroom Strathpine house came across with the tenant 38 days in arrears. The previous agent had not issued a Form 11 or Form 12, arrears communication had only been verbal, and the owner did not have a clear view of the full position.
That left both the owner and tenant without a written pathway to resolve the arrears.
What we did
We issued a compliant Form 11 the day after takeover and held a face-to-face meeting with the tenant within 72 hours.
From there, we agreed a written six-week catch-up plan, set up automatic weekly debit, and sent the owner a weekly arrears tracker so they could see exactly what had been paid and what remained outstanding.
The outcome
The arrears were cleared inside 5 weeks. The tenant was retained, the lease renewed for a further 12 months at a $35 per week increase, and no QCAT application was required.
Result: arrears resolved, tenancy stabilised, and the rent increased without creating a vacancy.
“I'd been told for months it was 'being handled'. Chester showed me exactly where the rent was within a week and had a plan I could actually follow.”
Daniel Forster
