Cleared arrears while keeping a good long-term Kangaroo Point tenant.
21 days
Arrears at takeover
7 weeks
Time to clear arrears
12 months
Lease renewal secured
Case proof.
- Suburb
- Kangaroo Point
- Landlord type
- Investor with a long-term tenant
- Problem
- A good long-term tenant was 21 days in arrears and the owner needed a plan that protected income without forcing vacancy.
- Action
- Toohey PM met the tenant, agreed an eight-week written catch-up plan and gave the owner weekly arrears tracking.
- Result
- The arrears cleared in 7 weeks and the tenant signed a further 12-month lease.
- Primary metric
- Arrears cleared in 7 weeks
The situation
This two-bedroom Kangaroo Point unit came across with the tenant 21 days in arrears. She had lived in the property for more than 4 years with a previously perfect payment history, but had recently lost casual shifts.
The owner was reluctant to escalate because of the long tenancy, but had not been getting actionable advice from the previous agent.
What we did
We met with the tenant in person within five days of takeover and negotiated a written eight-week catch-up plan aligned to her fortnightly pay cycle.
We also referred her to a free financial counselling service and gave the owner a weekly written arrears tracker so the position stayed transparent.
The outcome
The arrears were cleared in 7 weeks. The tenant signed a further 12-month lease and has been on time with every payment since.
Result: no QCAT application, no relisting cost, and no break in rental income.
“I didn't want to lose a good long-term tenant over a rough patch, but I also couldn't afford to carry her. The plan we agreed on worked for both of us.”
Helen Trang
